Your satisfaction means everything to me, and that is why I strive to deliver not only great content, but support as well. You are here because you are having some sort of issue with your downloaded product.
From the emails I have received, there are a handful of issues people are having trouble with such as: downloading, saving, viewing on an iPad, printing, and etc.
Please visit this link to get help with the most common support issues: http://nataliejillfitness.com/support/
Please do that first before emailing support. MOST issues are handled and answered on that page.